FAQ

 

What is your shipping policy?

Domestic orders are shipped flat rate from here in Two Harbors, MN. Tracking information is provided upon shipment, so if you haven’t seen anything pop up in your email yet, we’re still working on it. Our standard packs ship within 2-3 business days. Custom bags ship within 3-4 weeks of confirmed order.

What if I want a custom fabric for my bag, can you do that?

Short answer: probably not. Long answer: maybe, as not all fabrics work, and custom prints often require costly minimums. Reach out before ordering a pack like this, we’ll happily answer any questions you may have.

What’s your turnaround on a custom pack?

We endeavor to have the packs out within 3-4 weeks depending on our current production work load. We’ll let you know if it’ll take longer.

How do I order wholesale?

If you’d like to add our goods to your shop, reach out to us at our dealer page here.

What’s up with your shipping? My box was kinda weird…

Our sister businesses Cedar Coffee Company and SpokeNGear bike shop produce an immense amount of cardboard boxes between bike and coffee supplies. In efforts to minimize our environmental impact, we recycle many of these boxes. So indeed, your frame pack might just come in a box labeled “generic brown coffee sleeves.”